Archives: Reviews
“Cody and his team were quick, clean, and professional.”
“Great team, thorough work, good communication.”
“The whole process of getting a quote from Mike , to the follow ups and the installation of the Heat pump with AC and furnace and water heater was a breeze. The precision crew was simply awesome , highly professional, trained and super Friendly.
Would specially like to call out the lead technician Ed Matatall and Tom for performing the job to perfection..The crew showed up exactly on the minute promised and went above and beyond to explain every single question that we had..
The quality and workmanship is something that really stands out and catches the eye. The alignment , the fittings joints and corners have every attention to detail…..I can see why they are called Precision!!
Thanks again Ed for your craftsmanship, being such a great guy and wishing you and the company the very best and continued success.. God bless!”
“Dorian did a great job doing my preventative maintenance. He was on time, professional, and polite.”
“I recently started a maintenance program with Precision and had the first maintenance completed on AC system. The tech was on time, professional and explain with images regarding everything he found, provided recommendations and estimates. Very pleased with the monthly maintenance costs and value and look forward to having my heating system maintenance completed in Oct. what a peice of mind know I have 2 annual maintenance with filter replacements, cleanings and proactively finding issues that may arise.”
“Cody and the entire team were extremely professional, efficient, and informative. They were excellent to work with from start to finish. Great job Cody and team!”
“Arrived in stated time period. Performed work as scheduled,explained issues clearly.
Technician was polite,and careful.”
“Our heat pump maintenance was done August 13, 2024. The tech was Dorian who did a superb job handling the maintenance. Dorian made sure we understood exactly what was going to be done for the heat pump. He was very thorough and attentive to be sure the heat pump was completely clean and working fine. When finished, the heat pump almost looked new it was so clean. Dorian answered any questions, was very well mannered, pleasant, professional and displayed a positive attitude at all times. It was a pleasure to have Dorian do the maintenance on our heat pump. Precision should definitely be truly pleased with Dorian's performance especially since he earned an A+ grade for doing a superb job. Please be sure to share this review with Dorian. Thank you.”
“Jack showed up early, was very friendly, explained what he would be doing today, and asked me if I had any questions. He did a great job and was very thorough. He cleaned up after himself and overall was great! I would highly recommend.”
“Jack always does a great job! On tome, professional & clean! Thank you Jack!”
“Have used Prrcision for years. Never any issues. Professional and always explain everything.”
“Dorian arrived on time and was very courteous and knowledge. He completed the service work promptly and everything was cleaned up nicely.”
“Quick friendly service. Very easy to schedule around my commitments. Ryan was very informative and with his team mate they were thorough and communicated everything they were doing. Highly recommend the company”
“The best service possible
Ryan and Ryan both were great
They deserve raises!”
“Having used Precision for maintenance since moving 4 years ago, I’d learned to have high regard for them and their staff and technicians—I was even more impressed by their installation team. The young men are personable, competent critical thinkers who work hard and as a team. Their communication is superb and I do not impress easily and they exceeded all expectations, which I communicated to Tim, their owner and boss. From the initial consult with Beau, through office communication with Deb to the install team, Cody and Ryan, the electrician team (names escape me), they did what they said on time and quietly, neatly and we could not be happier. A neighbor watched and spoke with me and a referral was made. Old school culture with these young men—so refreshing!”
“Jack was very professional, knowledgeable and efficient. Very impressed with his thoroughness.
Excellent service.”
“Technician Jake was very professional and knowledgeable. Great company with fair pricing.”
“Always quality service with helpful explanations. I appreciate their honest approach and don’t try to upsell you. Great team!”
“Ryun and assistant Ryan came to address a whistling noise from our HVAC, with concomitant failure to cool. They quickly identified the cause, and while here, also performed an early HVAC maintenance which had been scheduled for a few weeks out. Our house is now cool and comfortable. We’re very pleased with the exceptional service we received today, and have always received, from the talented folks at Precision Heating & Cooling.”
“Jack and the team were great! I had my annual HVAC service as well as having a whole home humidifier installed. Communicative, efficient, knowledgeable, and conscientious about keeping the job neat and tidy. Also very courteous. I highly recommend!”
“These folks are great! Very detailed and thorough. The annual maintenance with inspection and cleaning took about 2.5 hours. Our prior service provider wouldn't even look at the air handlers, only the condenser units. Precision's tech Dorian was very professional and a pleasure to deal with. Highly recommend this group!”
“Dorian was honest, friendly, punctual and extremely professional. He completed a maintenance check on our ac unit and explained to us everything he did and what was needed. Dorian answered all of our questions and we were very satisfied with the job he did. He even took a minute to say hi to our dog. We will definitely keep using Precision for our needs.”
“Efficient, professional, and clean are the three best words to describe the team's work. One of the easiest projects I have had done on our home.”
“Jack was great….helpful, understanding, knowledgeable, and very pleasant. My mini splits are functioning again and I am so cool.”
“Prompt, professional, responsive and thorough. Dorian did an excellent job!”
“Jack was knowledgeable, professional and very thorough. He was able to fix a persistent issue that another company didn’t fix despite repeated visits. Very happy to have our system working correctly again. Thank you!”
“This is our 3rd install with Precision. Excellent experience. Fast turn around time for AC install. They were also willing to install a split unit at our house on cape. Great company & service. Would highly recommend.”
“Dorian presented in a courteous, well informed manner. He took time to explain the maintenance he was performing, answered questions and left the areas he worked in spotless. He is an asset to your company”
“Outstanding service. Came on time, explained what was to be done, neat and tidy, explained what he found, future need discussed and asked if we had any question. PERFECT”
“Our Central AC stopped working and I reached out to Precision, who came the next morning. My tech Jake did a phenomenal job explaining each component showing me the test/diagnostics for each component and was able to diagnosis, explain issue and repair system in under an hour. I was so pleased with their response time, professional/friendly/knowledgable tech that I signed a service agreement with them for both heating and AC before they left the service call.
I would definitely recommend Precision heating & cooling!”
“Dorian is a fine young man, and it was a pleasure having him work on our house HVAC system. He clearly explained how he would work on the system. He let me record him when he changed the filter, which we will give to the next owner of our house when it’s time to sell the house. You can send Dorian back here anytime we require a service call.”
“Dorian is a fine young man, and it was a pleasure having him work on our house HVAC system. He clearly explained how he would work on the system. He let me record him when he changed the filter, which we will give to the next owner of our house when it’s time to sell the house. You can send Dorian back here anytime we require a service call.”
“Dorian did a great job servicing our air conditioners and air handlers. Thanks!”
“Josh is always professional, knowledgeable and patient. He takes his time to diagnose and fix a problem explaining everything as he works to solve it. He is polite and always on time. We appreciate his knowledge and professionalism at all times.”
“Once again, Jack provided excellence with his service minded approach and friendly smile. This maintenance visit was terrific. Thank you, Jack. Thank you, Precision.”
“Once again, Jack provided excellence with his service minded approach and friendly smile. This maintenance visit was terrific. Thank you, Jack. Thank you, Precision.”
“Great experience.
Scheduling, communication, technical skills all very positive. Technician was thorough, good communication and knowledgeable about our system!”
“Jack was on time, did expert work, explained all that he did, answered my questions. He is knowledgeable, courteous and professional.
A great representative for Precision!”
“Outstanding service Ryan was great & followed through to the very end”
“Dorian showed up on time, and was great to work with! He explained everything he was going to look at, and was very knowledgeable!”
“The hot water was scalding hot and then had to press the restart button on the furnace”
“Ryun and team were great. Not only did they fix my AC but he made sure we had temp units in the house until the parts I needed came in. Great customer service, they’ll make sure the job is done right.”
“Precision always shows up on time and do an excellent job servicing our three ac/heat units.”
“We had our yearly maintenance on Thursday. Jack came nice and early and was so great from start to finish. He explained everything he had to do and was polite and so professional. Precision is the best and the team is fabulous!
thanks!”
“Jack was very friendly and professional, he did a great job.”
“Ed installed my new high efficiency furnace and heat pump AC system. From start to finish he did an excellent job. He explained his plans, answered my questions and was very courteous snd prompt. He snd Zack and Tyler were very professional. They took care and worked neatly and cleaned up thoroughly. Thank you, fellas!”
“Ryun answered all of my questions, quickly repaired my condenser and overall provided excellent customer service. This was a very refreshing experience. Ryun was focused on fixing my issue whereas other HVAC shops I called were focused on selling me a new AC system. Thanks again!”
“Jack did a great job. Same as the last time he helped us.”
“Jack did a great job. Same as the last time he helped us.”
“Dorian arrived on time and did a complete cleaning and check up of the ac unit
He was very respectful of accessing the property as he worked. He gave a full explanation and advice before leaving.”
“Excellent job on the repair, customer education and customer service!”
“Dorian was professional and kind while working on our ac units. Appreciate the service from the phone call to the service at the home.”
“Dorian was professional and kind while working on our ac units. Appreciate the service from the phone call to the service at the home.”
“Dorion performed maintenance on our mini split system. He was such a polite and courteous young man. He worked efficiently explaining everything as he went along. He was very happy to answer any questions I had. I would not hesitate to have him again!”
“On time and very professional with questions answered.”
“Dorian was very professional and patient. He took his time to explain everything he did and needed to be done as well as answer all my questions”
“Gil was very easy to work with. He arrived on time, fully explained what was going to happen to remove and install the new system. Work site was totally cleaned up and he took the time to educate me on how to use new hvac system and thermostat.”
“Some people tell me “you don’t know Jack!” Well I met him today and now that I know him- I will say he is awesome and worth knowing . So if you don’t know Jack and lots of you don’t – give a call and get introduced.”
“Some people tell me “you don’t know Jack!” Well I met him today and now that I know him- I will say he is awesome and worth knowing . So if you don’t know Jack and lots of you don’t – give a call and get introduced.”
“Ryan was very friendly and efficient. He found the problem quickly and explained it clearly.”
“From the initial meeting with Mike Williamson, his explanation of the process worked out flawlessly. Contacts responded immediately and Deb in the office forwarded a worksheet to help with financing and scheduling. Installation by Cody and Ryan could not have gone any better. I will not have a problem recommending Precision to anyone looking for a professional heating and cooling contractor.”
“From the initial meeting with Mike Williamson, his explanation of the process worked out flawlessly. Contacts responded immediately and Deb in the office forwarded a worksheet to help with financing and scheduling. Installation by Cody and Ryan could not have gone any better. I will not have a problem recommending Precision to anyone looking for a professional heating and cooling contractor.”
“From the initial meeting with Mike Williamson, his explanation of the process worked out flawlessly. Contacts responded immediately and Deb in the office forwarded a worksheet to help with financing and scheduling. Installation by Cody and Ryan could not have gone any better. I will not have a problem recommending Precision to anyone looking for a professional heating and cooling contractor.”
“AC hadn’t been working. Jack diagnosed the problem within five minutes and repaired it in under an hour. I couldn’t have asked for better service!”
“Jack was very professional and knowledgeable. I was totally impressed with the way he explained what went wrong and provided multiple options and valuable suggestions.”
“Jack was very professional and knowledgeable. I was totally impressed with the way he explained what went wrong and provided multiple options and valuable suggestions.”
“Last night our air-conditioning stopped working. When I contacted precision late in the evening, Tim got immediately back to me and told me someone would be in contact with me in the morning. In the morning, I heard from Brenda the secretary right away. I was told that someone would be there that day to take a look at our system. Jack arrived even early than expected! Jack diagnosed the problem and fixed the problem so quickly. Jack has been to our house several times in the past and is always friendly and efficient!”
“Last night our air-conditioning stopped working. When I contacted precision late in the evening, Tim got immediately back to me and told me someone would be in contact with me in the morning. In the morning, I heard from Brenda the secretary right away. I was told that someone would be there that day to take a look at our system. Jack arrived even early than expected! Jack diagnosed the problem and fixed the problem so quickly. Jack has been to our house several times in the past and is always friendly and efficient!”
“Last night our air-conditioning stopped working. When I contacted precision late in the evening, Tim got immediately back to me and told me someone would be in contact with me in the morning. In the morning, I heard from Brenda the secretary right away. I was told that someone would be there that day to take a look at our system. Jack arrived even early than expected! Jack diagnosed the problem and fixed the problem so quickly. Jack has been to our house several times in the past and is always friendly and efficient!”
“Professional informative check all and repaired .Polite knowledgeable”
“We’d had persistent A/C issues ever since moving into our home 18 years ago. In our first visit, Ryun and Dorian pinpointed specific issues which explained the source of all our problems. They performed maintenance as needed for the blower and condenser and checked to make sure everything was running properly. When they left, the system was on and had already lowered the house temp 3 degrees in 5 min. In summary, we are extremely pleased with our initial workings with Precision, and look forward to continuing a positive relationship.”
“On time. Knowledgable and efficient .”
“I was very pleased with the installation of a heat pump to replace my old AC unit. The technicians, led by Tyler, did a great job. They were very courteous and professional, clearly explained everything they were doing, and left the area neat and clean.
BTW, Stow MA doesn't have an 'e' on the end.”
“Tim from Precision Heating and Cooling recently installed three Mitsubishi cooling and heating units at our house. He did a good professional job at a reasonable price. He is very knowledgeable and sincere person. He did a very neat job. I would have no hesitation to recommend him for AC/heating installation work.”
“Jack was so informative he explained everything I would recommend precision to everyone amazing service and customer care was outstanding’ thank you.”
“They installed a Mitsubishi ductless mini split that has heating and air conditioning in my basement. It took less than a day, cut my electric bill in half and we got a $1375.00 rebate! Great company great service very informative and friendly.”
Made the appointment online…Ryun arrived 20 minutes later. Problem solved and fixed within an hour.
Jack was great. Although the rattling did not occur while he was here he made sure and tightened things up. Upon his investigation found what might be the culprit and addressed the possible issue.
“We had Precision install a Mitsubishi heat/cool mini-split system in our home. They did a fantastic job on the installation and showed up when they said they would. We are very happy with our units installation and highly recommend Tim and his team!”
“Tim installed a Mitsubishi Mr Slim Split Unit for me in the spring 2015. The workmanship was first rate and the price was very fair. He and Jose showed up with all materials in the morning and completed the job in late afternoon the same day. The work site was clean and tidy. Then they tested the unit and explained its features to me and showed me how to operate it. A week later Tim told me about an available rebate from my electric service provider and directed me to the website where I was able to get a $350 cash rebate! I highly recommend this company and I plan to hire him again next spring to install another unit for the lower half of my home.”
“Tim and his crew did a great job installing our central air conditioning. They were professional, answering our questions and returning phone calls in a timely manner. They were able to complete the project quickly, according to our schedule. I cannot recommend them enough!”